Balance updates are currently unavailable Chase messages aren’t the most familiar issue the customers face with the bank. However, it does have precedence. It’s the kind of affair where you’re quick to panic. It’s one thing if the entire website is down. But if your balance isn’t showing in specific, you worry something might have happened to your money.
As they say, keep calm and follow the perfect guide. Luckily, you’re currently browsing the same. No doubt, our mini guide to sort the issue will help you position on the trouble-free end.
Balance updates are currently unavailable Chase is among the troubling situations that users all around the US find dealing with at some point in their life. It reflects when an issue where users fail to receive or view the balance updates. According to the experts, glitched servers are one of the prime reasons behind such inconvenience. However, many claim other factors to hold the responsibility for the same.
Although “Balance updates are currently unavailable Chase” seems less alarming at the initial stage, the severity starts hiking when the issue begins to reside for a long time. Whatever might be the case, it is important to put an end to it.
Wondering how? Head start learning the reasons.
The Balance updates are currently unavailable Chase message is something rarely received. The most significant reported incidence of it was on June 27, 2020.
Several customers complained about missing funds, while others found extra money in the balance tab. Those who lost funds were frantic, as they believed the bank might have been hacked. Additional money recipients also worried since they feared the possibility of being accused of misconduct they didn’t commit.
Lots of Chase account holders could not see their transactions and balance not only on June 27 but for days continuously prior. Another noted how they couldn’t block their credit card because Chase would not connect to its server.
After the massive outrage, Chase fixed its server early in the morning the next day.
Reports like earlier haven’t been heard in significant numbers since then. However, you can be unable to access the balance tab. If you see the balance updates are unavailable, what are your next steps? Let’s find out.
1. Maintenance
If you are getting a Balance updates are currently unavailable Chase error text, there isn’t an issue with your bank account or credit card balance. The probable cause is that Chase is doing mandatory service maintenance.
This is when the technical team looks for bugs and security issues in the mobile app and website. They check if the servers are working as usual and upgrade them if necessary.
This shouldn’t last for long. At best, give it a day, and you should be able to take a look at your balance updates again.
Look for a text or email from Chase’s official handles. They probably left a note to warn you if they performed scheduled maintenance. You might see a “Currently under maintenance” on the website’s main page, too.
2. Website Down
Like how they perform scheduled maintenance, the website could be down due to server issues. Their transaction and balance updates servers could be facing some problems. This is actually what happened during the June 27, 2020, incident.
Chase might not be aware there’s facing some technical downtime. Generally, customer complaints let them know a problem is waiting to be fixed.
Suppose the server issue is being experienced by everyone worldwide. In that case, you can go to websites that register error reports of mobile apps and websites. Go to Downdetector or Is It Down Right Now? to see if server problems have been in the last 24 hours.
Is It Down Right Now? Downdetector keeps track of the complaints from website users to check if there’s an outage. Pings websites themselves to check how well it is working.
3. Zelle Issues
Were you perhaps making a transaction via QuickPay with Zelle when you got the balance updates are unavailable notification? Rather than Chase, it could be Zelle going through some technical issue. As a result, when you are trying to make a transaction or check your balance, you receive this kind of message.
It’s better to contact Zelle’s support team in this situation. To contact Zelle support, call 00 1 501-748-8506.
4. Outside the Country
Chase is a primarily American bank, and only US consumers can open an account with the bank. However, you can access the Chase website and its facilities outside the country. You can also use Chase debit and credit cards for transactions outside the states.
As long as you inform the bank, you will be outside the country, they will allow international transactions on your debit card.
Accessing your balance updates outside of the US might be tricky, though. The servers aren’t robust outside the US. The internet connection wherever you are staying could interfere with your access to the Chase website and mobile app.
1. Contact Customer Support
When it’s a technical issue, the only thing left for customers to do is to submit complaints. There are enough complaints in a day, and banks scramble to fix their technical issues.
- To contact Chase’s customer support, call +1 800 935 9935. Business account owners should call 1-877-242-7372. Business account gets priority compared to personal accounts, so you might have better luck convincing the Chase team to fix the issue.
- If you’re outside the US, you should call 1-713-262-3300 for help. Merchants are also high on the priority list, and the helpline number is 1-888-886-8869.
- Tweet at Chase’s official Twitter too. If people face the same issue, they will like and retweet your tweet. Sympathetic observers also lend a helping hand. When banks and companies face public confrontation, they are quicker to check on the problem.
2. Submit a Complaint
If the Balance updates are currently unavailable Chase error persists for days, and long after you’ve contacted the Chase support team, it’s time to take harsher steps.
Register a complaint about your issue with Chase on Consumer Financial Protection Burea. It’s the official US government website for the protection of financial consumers. When pressured by the institution, companies tend to respond within 15 days.
3. Clear Browser Cache
If you see a Balance updates are currently unavailable Chase message, the fault isn’t probably with your browser. To cover all your bases, it’s a good idea to clear cache anyway.
First, begin with refreshing your browser. The shortcut for refresh is CTRL + F5.
You can also try chaseonline.chase.com, which is the alternate domain address.
We recommend clearing your cache and cookies because websites could sometimes get stuck on the previous version. So, while the balance error might have been fixed, you are still experiencing the message because the latest page isn’t loading.
To clear the cache on Chrome:
- Click on the three-dot icon at the top right, representing the menu.
- Choose Settings which will be towards the end.
- Select Privacy and Security.
- Click on Clear browsing data.
- Select the details you want to delete on the window that pops up.
- Remember, selecting cookies and other site data would sign you out of most websites.
- Click on the Advanced tab beside the primary account. You can further choose to delete the password and autofill information.
- Finally, click Clear data.
You would have to log in to the Chase website again if you chose clear cookies. Do keep the password and username at hand.
The other browsers follow the same rules for the most part. Instead of Privacy and Security, some might have the option inside Preferences.
4. Phishing Scams
Save for filing a consumer complaint and contacting Chase’s support. Don’t try any other method to solve the issue, especially if the solution falls on your lap.
Bank employees never ask you to state your personal information over digital mediums. They won’t ask for personal information in general. They ask for your pin code or social security number. Don’t hand it over if you receive any text, call, or email from someone claiming to be a Chase representative.
Whoever’s contacting you is a scammer; well aware of the Balance updates are currently unavailable Chase error and hope to take advantage of it.
Frequently Asked Questions (FAQs)
1. How long does it take Chase to update available credit?
Your available credit update occurs somewhere between 1 to 3 business days. It takes time for the payment to deposit into the receiver’s account.
2. Why are my present and available balance different on Chase?
Available balance is the amount you have in your account and the amount you can spend currently. The current balance on Chase is the last balance your account had at the end of the previous day. Written checks that haven’t been cashed out from the bank are not included.
3. What time does Chase update accounts?
Chase updates accounts, that is, registers your transfers and deposits between 3 a.m to 5 a.m.
Chase’s mobile app and website are no stranger to sudden power outage reports. The Balance updates are currently unavailable Chase’s message is best sorted with direct complaints to Chase’s support team. There’s not much else you can do on your end, especially on the technical front.
Push comes to shove, and you have to file a consumer complaint. You will have an absolute answer that way. It’s also good to have bank accounts in smaller banks to prepare for these issues.
Further reading:
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