Once you get your account set up on Cash App, sending, receiving, and withdrawing funds via the app is easy and error-free for the most part. The majority of the problem occurs during setup, such as the “Cash app won’t let me add a debit card” issue pops up from nowhere.
We will walk you through the steps on how to add your debit card and the possible reasons Cash App is not accepting your card.
Why Cash App Won’t Let Me Add a Debit Card?
The “Cash App won’t let me add a debit card issue” is one that can correspond to a number of situations. While the most usual one is when there is no bank account to refer to, things like an expired card, wrong input credentials, glitched serves, and more can prevent you from getting your card linked.
The good thing, however, is that fixing the trouble isn’t that challenging. Yes, you do have the option to contact the support team and ask for professional assistance; taking action in your own hands can help address the situation more efficiently. Wondering how? Well, stay tuned, and you’ll learn exactly that.
Cash App Won’t Let Me Add a Debit Card: 9 Reasons
Let’s start off by understanding the factors that might be preventing you from adding a debit card to your Cash App.
1. You Haven’t Added Your Bank Account
If you can’t link a card at this time to the Cash App, the strongest possibility is that you haven’t added your bank account yet. Until you add your bank account and verify your bank details, Cash App won’t show you the option to link a debit card.
Head over to our how to fix section to understand how to link a bank account to Cash App.
2. You Have Added the Wrong Debit Card Type
Cash App does not support all debit cards. The primary kind of debit cards you can link to the app falls under:
- American Express
So, if you are facing a “Cash App won’t let me add a debit card” problem, you should check if you have a supported debit card.
If you own any kind of prepaid card or a business debit card, Cash App won’t be able to enter it into their system. You will see a red error sign from the moment you enter the card number.
In some cases, you might get to add the CVV and then receive a failed message.
3. You Have an Expired Card
Did you check the expiration date of your card? Our eyes and brain can play massive tricks on us sometimes. You think your card expires in April 2022 without realizing it is now April.
As such, you have an expired card. Cash App can’t accept an expired card, which is why you are seeing the red error warnings.
4. You’re Entering the Wrong Credentials
Our eyes are more notorious for playing tricks than our brains. Or, it’s our eyes that trick the brain into not noticing small mistakes.
Are you perhaps entering the wrong CVV, zip code, or even the wrong card number? Maybe the expiration date is wrong?
Something like entering 689 for your CVV instead of 670, and you will have a “Cash App won’t let me add a debit card” situation. Recheck every detail you are entering.
You might be confident you aren’t making any mistakes, but our eyes are masters at the game.
5. Different Names on Cash App Profile and Card
Did you perhaps make your Cash App profile with a false name? You don’t feel comfortable adding your personal information on these platforms, and you want to try the app. So, you decided to open the profile with a false name.
Perhaps you used your middle name and last name to open the profile.
Yet, the one in your debit card details is your first and last name.
When Cash App notices your profile name and debit card aren’t a match, it rejects the card entry.
6. Cash App Servers Are Down
Sometimes, it is not your fault at all. Sometimes, the servers of these apps aren’t working at their optimal level. As a result, you can’t add your debit card.
You might not be able to add your credit card or bank account or do transactions when servers are down.
The app might not open at all.
If you can launch the app, you might see an outdated version of the app. Since the servers are down, the app stays the way it was the last time it was working.
To check whether the server is down, go to the Downdetector website. Cash App also has its own exceptional service where they list reported incidence.
7. Previous Version of Cash App
Suppose you downloaded the Cash App from PlayStore or App Store ages ago. You never got around to using it, and you’re finally creating your profile.
An older version of the app might not have the facility to accept debit card information anymore.
- Go to the App Store and Play Store and hit update for Cash App.
8. You Changed Your Home Recently
Is your present zip code different from the one on your debit card? Suppose you moved home recently and entered the zip code for your current location while making your Cash App profile.
Now, the zip code on the debit card isn’t a match with the information you entered on Cash App. Call your bank to notify the changes, and the issue will be solved in no time.
9. You Have an Old Cash App Profile
An obvious but not considered enough reason for the “Cash App won’t let me add a debit card” situation can be that you have an old Cash App profile.
On the previous profile, you entered the same debit card. Cash App won’t accept a single debit card for multiple profiles.
Find the login information for the previous profile and remove the debit card. Enter the debit card details on your new profile.
How to Fix the “Cash App Won’t Let Me Add a Debit Card” Error
1. Add Bank Account to Cash App
Before you can add a debit card to Cash App, you have to link a bank account. Cash App does not show the option to add a debit or credit card until a bank account verification has been done.
- Launch the Cash App.
- Head to the “My Cash” tab. To do so, tap on the home icon at the bottom.
- You will see Add Bank among the last options.
- Tap on Add Bank.
- You will have to add your bank account number, zip code, and similar details.
- Tap Next at the end.
- Cash App will take a second to verify the details.
- You will see a green check when the verification is successful.
2. Add Debit Card to Cash App
First, let’s check you are following the proper process of adding a debit card to the Cash App. We will list the steps, and it will help you confirm if you made a mistake on any of the steps.
To add a debit card to the Cash App:
- Tap open the Cash App.
- Tap the home icon you see on the far left bottom of the screen. This is the My Cash tab.
- The My Cash tab will have your Cash App balance, Add Cash and Cash Out options.
- You will find the Linked Accounts options at the bottom. Tap it.
- If you don’t see Linked Accounts, you will see Add bank account there instead.
- Tap on Add bank account. Go through the steps to verify your bank information.
- Once you have linked your bank account, Linked Accounts will show up.
- You will find the name of your bank. Under it, you will see the options Add a debit card and Add credit card.
- Choose the Add debit card option.
- Next, you have to add your debit card number.
- Then, the date of expiration.
- At last, CVV and ZIP.
- Tap on Next.
- If your debit card verification is successful, you will see a big green check.
Now, for some reason, you aren’t receiving the green check.
What can you do?
Remove the Debit Card
Are you perhaps trying to add a new debit card to the Cash App? Do you already have a debit card linked and want to add a second one?
Unfortunately, Cash App only has space for one debit card. If you want to add a new debit card, you will have to either remove or replace the previous one.
- Open the Cash App.
- Head to the main menu by tapping on the home icon.
- Tap on Linked Accounts.
- You will see the name and initial four numbers of your debit card.
- Tap it.
- Once the details of your debit card show up, tap on the three dots in the upper right corner.
- Tap Replace Debit card if you want to replace the debit card directly.
- Tap Remove Debit card if you’re going to remove the previous debit card and add a new one separately.
- Type out the new details of the card.
- Select Add Card to complete the process.
3. Contact Customer Support
If the card you own is supported by Cash App, and it’s not blocked by the bank, you shouldn’t have trouble adding it.
Yet, if you are facing these problems, and you have confirmed nothing is wrong with the card, you should contact Cash App’s customer support.
It could be a technical issue on their end. Contacting them will inform them if so.
A representative might also be able to find out a hidden issue with your card, which is one of the reasons you haven’t been able to add it.
- Call Cash App at (855) 351-2274. You can also contact them on their official Twitter.
There is also the Cash App Reddit community. Create a post on the forum with your issue. A team member will answer if they spot your query. You can also find posts with people who faced similar issues. Look through the replies to see if any of them have a solution. You can try them out.
If Cash App customer support can’t fix the issue, contact your bank instead. If they have blocked your card for some reason, you can clear the misunderstanding with them.
4. Use the Browser: Web Version of Cash App
Instead of trying to link the debit card to the Cash App, try to link it to the browser. Open the Cash App website on Chrome or a similar browser and try to enter your card details.
No one knows why but some users have reported they had better luck via the website.
5. Clear Cache and Data
The cache can interfere with the functions of an app at times.
To clear cache:
- Hard press the app.
- Tap on the I icon that pops up.
- Scroll to Storage.
- Either tap on clear data or clear cache.
- If you select clear data, you will have to log in to Cash App again.
- Clear cache just destroys the temporarily saved memory.
6. Try Again Later
Sometimes, it really is a matter of trying again later. Maybe your internet connection isn’t doing so hot at present. Maybe the Cash App server is down.
Maybe Cash App is doing some scheduled maintenance.
Give it an hour or two, and try adding your debit card again.
Frequently Asked Questions (FAQs) About Cash App Won’t Let Me Add a Debit Card
1. Why is Cash App saying my debit card is invalid?
If your Cash App is flashing a message the debit card isn’t valid, there’s a good chance your debit card has expired. In contrast, the alternate option is that your bank has blocked the card. In either case, you should call the bank to begin the process of activating your debit card or getting a new one.
You should do a check on your end if you’ve inserted the wrong card number, CVV, or expiration date.
2. Why is my card not supported on Cash App?
If you can’t link a card at this time at Cash App, it’s because MasterCard, Discover, American Express, or Visa are the only debit cards the app supports.
3. Why won’t it let me add cash to my Cash App?
If you’re trying to add cash to Cash App via your debit card and the app won’t let you, there are a couple of possibilities to consider:
- Your bank declined the payment transfer.
- The credentials entered for your debit card are wrong.
- The cash App server is down.
- Debit card details are invalid.
Cash App Won’t Let Me Add a Debit Card: Situations and Solutions
You know what you have to do if you face a “Cash App won’t let me add a debit card” situation. If you have only one debit card and Cash App doesn’t have the mechanism to run it, switch to a payment service app that will accept it. Otherwise, you can always link your bank account to Cash App and use it to pay and send money.
You now know why Cash App Won’t Let Me Add a Debit Card and how to fix it.
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