Stories are no longer only restricted to Snapchat. Many other social media applications like Facebook, Instagram, Youtube, Whatsapp, etc., have released the same feature, but with a bit of advancement as per their platform. On Instagram, you have the option to make the stories that usually disappear after 24 hours stay for eternity. This feature is called the Highlights.

The stories, at times, are preferable due to it being a more personal way of sharing media. But what actually grabs the users’ attention is the ability to check the views on your Story. But despite Instagram being such a popular platform, it has its fair share of setbacks. One includes the Story insights showing a blank page.

While it was an error that occurred globally back in 2021, the issue now occurs on an individual level. Lucky for you, we have gathered a few fixes that will help you combat the problem on your own. So read on and find out the answer to your query, “Why can’t I see who viewed my Instagram Story?”

Let’s get going!

How to See Who Viewed My Instagram Story

Instagram Story views have become an integral part, whether it’s for fun or promotional analytics. After posting a Story, users check from time to time the number of views and even open the analytics to check the viewers. But a glitch can occasionally occur, rendering the view checking feature inoperational. In such cases, you’d want to find its fix immediately.

But before getting started, you need to make sure that the Instagram Story is correctly uploaded and the views are actually not visible. Even after verifying, it’s recommended to wait a bit and check again as it’s possible the error may have disappeared on its own.

Below are the steps through which you can check who views your Instagram Story:

  1. Begin by launching the Instagram app on your device.
  2. Then, head over to your Profile.
  3. When you’ve posted a Story, you’ll see a colored or gray circle around your profile picture. Tap on it.
  4. The total number of views on your Story will be available next to Seen by at the bottom left corner of your screen. Tap on it to open the list of all viewers that have seen your Story.

Why Can’t I See Who Viewed My Instagram Story

If you’re wondering why can’t I see who viewed my Instagram Story, you’ve come to the right place. There could be various factors leading to such a situation. These include technical issues with Instagram or your account being restricted due to going against the community guidelines.

Instagram strictly prohibits you from posting abusive or discriminatory content, using bots for spamming, buying fake followers and engagements, and more. But if you still decide to go ahead with it, you’ll have to face the consequences such as Story views not showing.

Another reason behind encountering the same issue could be Instagram servers shutting down or reacting to glitches in the system. This triggers numerous issues that users end up facing. Eventually, the developers take notice and look into the matter to resolve it.

How to Fix Instagram Story Views Not Showing

Regardless of why your Instagram Story views are not showing, continue reading the next section in this guide to learn a few ways you can fix it. So, keep reading and follow several methods mentioned in this guide to resolve your issue. 

1. Ensure You Have A Network Connection.

A poor internet connection is responsible for the failure of many activities to load. Hence when you don’t see the Story views loading, you may want to check if your device is receiving proper signals and make sure that the overall network isn’t facing any problems. 

Here’s how to check your internet speed:

  1. Go to Speedtest by Ookla official page
  2. Click on Go. It will take some time to check your network connection. 
  3. Speedtest by Ookla
  4. Once done, a screen will appear showing you the current connection status of your network. 

If your connection is unstable, you may want to switch to Mobile Data and then check if you’re able to see your Instagram Story views. 

2. Restart Your Device.

Occasionally, your device may end up with temporary bugs and glitches that interfere with the performance of your device and the applications installed on it. These can be mostly eliminated by simply restarting your phone.

If you own an Android device, follow these steps:

  1. Press and hold the Power button of your device until a few options appear. 
  2. Now, select Restart and then confirm by tapping on Restart again.
restart android

Here’s what you need to do if you’re an iPhone user:

  1. Start by pressing and holding the Side button until a slider shows up. 
  2. restart iPhone
  3. Drag the slider all the way to the right to power off your device. 
  4. To restart, press and hold the Side button again till an Apple logo appears. 
Why Can't I See Who Viewed My Instagram Story

Once your phone restarts, launch Instagram and check whether you can see who viewed your Story. 

3. Check If Instagram Is Down.

It’s not always that the problem lies on your end. So if you’re wondering why can’t I see who viewed my Instagram Story, you might want to consider checking if Instagram is operational. For that, there are many tools available online that will constantly update which platform servers are down and which are working just fine.

To check the current server status for Instagram, follow the steps given below:

  1. Go over to Downdetector.
  2. Type in ‘Instagram’ in the search bar and tap on the Search icon
  3. Downdetector
  4. A screen will appear showing you the general server issues along with issues faced by other users within your area.

If there’s a server issue, all you can do in such a case is wait until the Instagram team resolves it. 

4. Try Using Instagram Web or Another Device.

You can find out whether the problem exists in the Instagram app or somewhere else by heading over to Instagram Web. However, if you’re still unable to view the Story views, you need to go over other fixes mentioned below to combat the issue.

  1. Go to the Instagram Web from your PC. 
  2. Enter your login info to log in to your Instagram account. 
Why Can't I See Who Viewed My Instagram Story

You may also use another device to check your Instagram Story views. 

5. Force Quit the App and Relogin to Instagram.

In case the glitch is in the Instagram app only and not on your device, the easiest way to get rid of it is by restarting the app. For that, you need to first quit the app and launch it again. It’s also recommended to log out of Instagram and log back in after restarting the app.

Here’s what you should do:

  1. Open the Instagram app on your device and head to your Profile by tapping on the Profile icon on the bottom bar.
  2. Next, select the hamburger menu from the top-right corner. 
  3. Then, choose Settings
  4. Now, scroll down and tap on Log out
  5. Log out of Instagram
  6. Head back to the home screen of your device and swipe up from the bottom of the screen. 
  7. Force quit the app by swiping up its preview. 
  8. Force Quit Instagram app
  9. Afterward, go to the Instagram app and enter your login credentials to log in to your account. 
Login to Instagram

Once you’re logged in, head to the Story you’ve posted and check its viewers. If you still can’t see it, move to the next method mentioned in this guide.  

6. Update the App.

Many times, you will have to encounter several issues on Instagram, such as Story views not showing if your application is outdated. Therefore, it’s best to head over to the App Store or Play Store, depending on your device manufacturer, and update Instagram immediately.

To install any pending updates, just follow these steps:

  1. Open the Play Store app on your phone. 
  2. Next, tap on the Profile icon at the top-right corner. 
  3. Why Can't I See Who Viewed My Instagram Story
  4. Select Manage apps and device.
  5. manage apps and device Play Store
  6. Then, tap on Updates available
  7. Why Can't I See Who Viewed My Instagram Story
  8. Lastly, locate and tap on Update next to the Instagram app. 
Update Instagram

7. Clean App’s Cache and Data.

If Instagram cache is full, your experience on the platform will be greatly influenced. Not only will you have to encounter numerous issues, but the application will also often lag and freeze midway. Therefore, if you’re asking yourself why can’t I see who viewed my Instagram Story, simply clear the app’s cache to see if that resolves the issue.

Below are the steps you need to follow:

  1. Go to Settings from your device. 
  2. After that, scroll down and choose Apps.
  3. Apps settings on Android
  4. Now, scroll down, tap on Instagram, and select Storage under the Usage section.
  5. Why Can't I See Who Viewed My Instagram Story
  6. Finally, tap on Clear cache present at the bottom-right. 
Clear Instagram Cache

8. Reinstall the Instagram App.

Similar to how restarting Instagram helps you fix several temporary issues that only your account is facing, deleting and reinstalling Instagram eliminates any long-term glitches that may be lying on your application.

To do so, perform these steps:

  1. Press and hold the Instagram app from the home screen of your device till options appear. 
  2. Next, tap on Uninstall and then confirm it by selecting Uninstall again. 
  3. Now, head over to the Play Store and tap on the search bar. 
  4. Type in ‘instagram’.
  5. Finally, tap on the Install button next to Instagram to reinstall it into your device. 
Install Instagram

Once the Instagram app is installed, you may want to log in to check if you can see who viewed your Instagram Story. 

9. Contact Instagram Support.

If everything else fails to solve your issue regarding not being able to see your Instagram Story viewers, you should contact Instagram Help Center. You may also reach them via their number 650-543-4800 or report your issue by emailing them at 

Frequently Asked Questions (FAQs):

1. Why have my Instagram Story views dropped?

The common reason behind your Instagram Story views declining includes involving yourself in inauthentic engagement. You may have managed to land yourself in a bot trigger, used third-party apps to increase engagement and followers, purchases engagement, and so on. To prevent it, use only the organic methods to become popular on the platform.

2. What is an Instagram shadowban?

Shadowbanning on Instagram refers to Instagram hiding or limiting a user’s visibility without informing the user. Some of the known actions that cause your content to be shadowbanned include using too many hashtags, using irrelevant or the same hashtags in all of your posts, or sharing something that goes against Instagram’s liking.

Bottom Line: Why Can’t I See Who Viewed My Instagram Story

By reading through our comprehensive guide, you should be able to answer the query, “Why can’t I see who viewed my Instagram story?” Above, we’ve covered what causes Instagrammers to face the issue and how you can take the matter into your own hands and resolve the problem.

The fixes mentioned have been effective in most cases, but if none of the methods work for you, which is extremely rare, chances are the problem doesn’t lie on your end. Then, the only option left for you is to report the issue to Instagram and wait for them to look into the said issue. For more questions, head over to the comment section below. We’ll be happy to assist further.

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